Refund & Return Policy

1. Overview

At NivaGlow, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible so that we can assist you.

This Refund & Return Policy explains the conditions under which products may be returned, replaced, or refunded.

2. Return Period

Return or replacement requests should be submitted within 7 days of receiving your order.

3. Products Eligible for Return

A product may be eligible for return or replacement if:

• You received a damaged product.
• You received a defective product.
• You received the wrong product.
• Your order is incomplete or missing an item.
• The product received is materially different from what was ordered.

The product should generally be unused, unopened, and in its original packaging unless the issue itself makes this impossible.

4. Non-Returnable Products

For hygiene and safety reasons, certain cosmetic and beauty products may not be eligible for return once opened or used.

Products that have been used, altered, damaged after delivery, or returned without their original packaging may not qualify for a return or replacement.

Please check the product information before placing your order.

5. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number.
• Your name and contact details.
• Clear photographs of the product.
• Photographs of the packaging and shipping label, where applicable.
• A brief description of the issue.

6. How to Request a Return

To request a return or replacement, follow these steps:

7. Refund Policy

If your refund request is approved, the refund will be processed using the applicable payment method or another appropriate method communicated by NivaGlow.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

Refunds are only issued after the return or refund request has been reviewed and approved.

8. Replacement

Where appropriate, NivaGlow may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered items.

Replacement availability depends on product availability. If the same product is unavailable, another suitable resolution may be offered.

9. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

If the product was damaged, defective, or incorrectly delivered, please contact us before sending the product back. Do not ship an item without receiving return instructions from NivaGlow.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed or shipped.

11. Exceptions

NivaGlow reserves the right to review individual return and refund requests and determine eligibility based on the circumstances of the order and applicable policies.

We may refuse a return or refund where there is evidence of misuse, abuse of the return policy, fraud, or damage caused after delivery.